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Our bulk water supplier, Rous County Counil is asking the community to conserve their water over next 48 hours. 

Rous County Council is asking the community to be especially mindful of their water use considering bushfires in the region and worsening weather conditions forecast for Tuesday 12 November 2019.

 

To support firefighting and essential services, Council urges people at home to conserve water as much as possible for the next 48 hours.

Rous County Council General Manager Phillip Rudd said: “Considering the current bushfire situation at Mount Nardi National Park and the worsening weather conditions that are forecast tomorrow, we’re asking the community to please use water conservatively for the next 48 hours. Reducing water demand in the system will help support firefighting and other essential services.”

Rous County Council will continue to monitor the situation and will keep the community updated with any new information with regards to water supply. 

Rocky Creek Dam park remains closed to the public until further notice. For more information or to view the current Rocky Creek Dam level visit rous.nsw.gov.au

 

Who is Rous County Council?

Rous County Council (RCC) is a multipurpose county council delivering bulk water, weed biosecurity and flood mitigation services to the Northern Rivers of NSW. RCC’s constituent councils are Lismore, Ballina, Byron and Richmond Valley:

• Bulk water: The regional water supply authority. It provides water in bulk from its principal supply sources at Rocky Creek Dam and Emigrant Creek Dam servicing around 100,000 people.

• Weed biosecurity: The local control authority for weed biosecurity. Operations cover an area of more than a million hectares including Kyogle and Tweed shires, which are serviced by agreement with those councils.

• Flood mitigation: The flood mitigation authority across the local government areas of Ballina, Lismore and Richmond Valley.

RCC also operates Richmond Water Laboratories in Lismore, providing professional sampling and analytical testing services for water and soil to NSW councils, private industry and the public. The laboratory is National Association of Testing Authorities (NATA) accredited.

 

NWW 2019 Small Web Square

It's our favourite week of the year - National Water Week! 

Why is it our favourite week? Because we get to talk water all week long. 

With temperatures rising and little rain in sight the importance of water to every aspect of our world is more evident than ever.

National Water Week (from 21 to 27 October) is an annual opportunity to highlight this precious resource and the role we all play to help protect it.

 

 

This year the Australian Water Association is taking a global approach and encouraging the next generation to turn off the tap. This big picture focus has been inspired by the United Nation’s Sustainable Development Goals, which identifies 17 sustainable goals for young people to unite and take action to meet by 2030. These goals include creating sustainable communities and delivering quality water for all. And we are joining the National Water Week conversation and leading by example.

“It’s easy to think our actions are just a drop in the ocean, but to make a difference globally we need to start local. Whether this means installing a rainwater tank or teaching your kids to turn off the tap when they clean their teeth,” said Ms Belinda Fayle, Council’s Acting Manager Water and Wastewater.

Council also understand the role they play as a local water utility and is using today’s technology to improve tomorrow’s water network.

“Our Water and Wastewater Section are always looking to best practice and new technologies to improve our water quality and network. Over the last few years, we’ve introduced smart water metering, increased our recycled water service, improved our infrastructure and used detailed data to identify water loss,” said Belinda. 

“Last summer was long, hot and dry. These conditions caused record recycled water usage and proved the importance of the drought-proof water source. Each litre of recycled water used by our residents, saves a litre of precious drinking water,” explained Belinda.

Smart metering is another way council is saving precious water. “Our smart water metering service was introduced to help manage water loss and save our customers from nasty leaks. The service involves installing a small electronic device onto a customer’s water meter. This device provides hourly water consumption data, which identifies usage spikes which could mean the property has a concealed water leak.” 

We supply 10.5 million litres of water each day through 330km of water mains.

Community Wastewater Treatment Plant Tour 

To find out more about the water cycle, Council is inviting the community to attend a tour of their Ballina Wastewater Treatment Plant. This plant operates 365 days a year to treat our community’s 10.9 million litres of wastewater.

The tour is at 10am on Saturday 26 October at 72 Fishery Creek Drive, Ballina. Numbers are limited so please RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone council on 6686 1255.

For more information about National Water Week or to download the colouring-in sheet visit nationalwaterweek.com.au

Want to go behind the scenes of your local wastewater treatment plant? This National Water Week, Ballina Shire Council is opening the gates to their Wastewater Treatment Plant gates to show you where your water goes and how it’s treated.

Our treatment plants run 365 days a year and treat a huge 10.9 million litres of wastewater each day.

The free tour will give community members the chance to see the state-of-the-art facility in action. This plant is also home to a solar power panel field, which helps power to the plant!

Here's what Roslyn thought following last year's Water Week Tour - “It was a great tour and I loved the opportunity to learn so much about the good work being done by the Council and staff to make a valuable resource sustainable.”

Tour Information

  • TIME AND DATE: 10am - 11.30am, Saturday 26 October 2019
  • LOCATION: West Ballina Treatment Plant
  • ADDRESS: 72 Fishery Creek Road, West Ballina
  • BYO: Please wear enclosed shoes, hat and bring an umbrella if it looks like rain.
  • REQUIRED AGE: As this is a working site attendees need to be 12 years old and above.
  • ACCESSIBILITY: Attendees need to be aware the site and tour includes climbing some stairs, please contact Council for more information about site accessibility.
  • COST: Free

For more information or to RSVP for the free tour contact Council's Communications Officer on 1300 864 444 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

National Water Week

National Water Week – it’s time to change the world! So let’s start local.

Each October, we refocus our attention on water and its importance to every aspect of our world. This year the Australian Water Association is taking a global approach and has been inspired by the United Nation’s Sustainable Development Goals. This UN campaign introduces 17 sustainable goals to young people all over the world to unite them to take action to meet these goals by 2030. 

We are encouraging our local community to think about the importance of water but to get the message flowing through the whole community! After all, children are our future. For more information or to download the colouring-in sheet visit nationalwaterweek.com.au.

SEPTIC TANK

Our Wastewater Treatment Plant Operators at Alstonville have been hard at work unclogging thousands of wipes and other foreign objects from our wastewater processing equipment. But this wastewater hasn’t arrived via our wastewater network it’s been delivered from our shire’s septic tanks. 

If you live on one of our shire's beautiful properties, you would know how important it is to have a well-maintained septic tank. These onsite sewerage management systems do a great job of treating your wastewater on site but they’re not bullet proof. Residents and their visitors must follow the same rules as their urban neighbours – only put the three Ps down the toilet, pee, poo and paper. And when it comes to your kitchen sink remember fat is not your friend.

If you don’t follow these important rules you could clog your property’s pipes, damage your septic tank or cause real damage to our wastewater treatment plant equipment.
When a septic tank is pumped out by a licenced contractor within Ballina Shire it is taken to the Alstonville Waste Water Treatment Plant.

To keep our treatment plant and your septic tank happy follow these simple rules:

  • Don’t let foreign materials (such as nappies, wet wipes or hygiene products) to enter your system 
  • Don’t put fats and oils down the drain
  • Don’t allow vegetation to enter the septic tank

Want more information about caring for your onsite sewerage management system? Contact council’s Environmental Health Officers on 1300 864 444 or visit ballina.nsw.gov.au (search OSSM).

Lennox Head Wastewater treatment plant for web

Do you know the wastewater treatment process? The journey begins with you.

When you flush the toilet, have a shower or drain the sink you are generating wastewater. This wastewater is pumped to one of Council’s four state-of-the-art wastewater treatment plants where it begins a rigorous treatment process. This process uses air, filtration, chemicals and ultra-violet disinfection to produce water that is safe to release back into the water cycle.

This treated water has low levels of nitrogen and phosphorus, is often crystal clear and must meet exceed strict NSW Environment Protection Authority guidelines to ensure the quality of the treated wastewater.

Ballina Shire Council is at the forefront of industry best practice, and since the introduction of our recycled water service, Council has diverted millions of litres of water from being discharged to the ocean. Instead, this water was pumped back into homes to wash clothes and flush toilets.

Water and wastewater in numbers:

  • Our four treatment plant operate 24 hours a day, 364 days a year
  • We supply 10.5 million litres of water to our community each day
  • We treat 10.9 million litres of wastewater each day
  • We services over 42,000 residents
  • Ballina shire has 332 kms of water pipelines
  • On average, Ballina shire homes use over 3,000 litres of water each week, which equates to about 37 bath tubs

For more information visit our wastewater webpage or contact our Wastewater Engineers on 1300 864 444.